Feeling unsafe on an NS train? Here’s how to get help

On Monday this week, a 19-year-old woman was assaulted on a train from Amsterdam to Alkmaar.

Because there was no conductor around, she couldn’t get any help and was groped by the man for forty minutes, reports Het Parool.

With no one around, how can you get help in situations like this?

NS safety number

Since 2020, travellers on NS trains can send a WhatsApp or a text message to 06-13181318 (+31613181318) when they feel unsafe on the train.

This number puts them in touch with the NS control room, which then assesses what action is needed.

You can find the number on the electronic screens on the trains. “It’s best to save it on your phone as soon as possible so that you can use it immediately when you need it,” an NS spokesperson tells Het Parool.

“Of course, we hope that will never be the case, but if you feel unsafe it is better to be able to raise the alarm as soon as possible.”

In 2021, people reached out to the number 2,548 times — 10% of the total number of reports received by the control room.

Emergency situations

In emergency situations, however, travellers should always call 112, according to the railway operator.

“If a situation like Monday occurs on the street, you immediately call the emergency services. That is no different in the train.”

Monday’s incident

As for Monday’s incident, the Maatschappij Voor Beter OV (Society for better public transport) chairman already wondered how is it possible that no conductor was around to help the 19-year-old passenger.

However, the NS spokesperson explains that it’s not uncommon for a conductor not to walk through the compartment for so long. “He can be busy with helping travellers, with a passenger without a ticket, with opening and closing the door. It could be anything.” 

NS is fully cooperating with the police in finding the perpetrator.

Feature Image:Depositphotos
Jana Vondráčková 🇨🇿
Jana Vondráčková 🇨🇿
Originally from the Czech Republic, Jana moved to the Netherlands for her studies. She fell in love with the local biking culture, and you’ll see her drifting through the streets of Rotterdam on her pink bike even in the worst possible weather (think rain, snow, hail, or all three). Besides advocating for Rotterdam as the best Dutch city, she likes to wander around with a camera in her hand.


Please enter your comment!
Please enter your name here

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Related posts

Latest posts

Amsterdam prepares to launch Stay Away campaign targeting men from the UK

Amsterdam has launched a new campaign, warning wild British sex and drug tourists to “Stay Away.” Specifically, the online campaign will mainly target men aged...

This Dutch city is in the best economic position in Europe (and it doesn’t surprise us!)

Where is the best place to live and work, you ask? According to Trouw, Utrecht is your answer, beating out 230 regions for the...

More breathing room: the Netherlands introduces a ‘smarter academic year’

Today, pilots for a "smarter academic year" are starting in the Netherlands. Kicking off the project is the University of Amsterdam. Over the next few...

It's happening

Upcoming events

The latest Dutch news.
In your inbox.