Uber’s Newest Feature Tackles Discrimination On the Go

Ride-hailing company Uber has launched a new button in their app. The button lets drivers or passengers who feel discriminated against to launch a formal complaint against the offender.ย 

Two weeks ago, drag queen Jennifer Hopelezz called an Uber. But, upon arrival it left her at the curb. Just two weeks earlier, Uber signed an anti-discrimination declaration in Amsterdam.

“I feel angry, hurt and humiliated,” said Jennifer Hopelezz in a video after the incident.

What Have Uber Done to Fix the Problem?

From today, a new button will be visible in the popular app under the complaints section. While previously people could report discrimination through general complaint sections, the new button draws attention to the issue.

Both drivers and passengers can use the button and if it is a particularly serious complaint a report can be made by email, chat, or telephone.

“You can get a warning, for example, or even be denied access to the app,” said a spokesperson to Nos.nl

Why is this so important?

According to Jennifer Hopelezz, who is also an Ambassador for this weeks Pride Amsterdam, taxi drivers refusing LGBT’s is not an irregular occurrence.

Jennifer Hopelezz’s alter-ego Richard Keldoulis was also banned from a taxi in August last year.

Uber says that the discrimination button may be rolled out worldwide. We think ‘well-done’ to Amsterdam for showing everyone needs to be safe!

Have you ever experienced discrimination in an Uber or similar app? What did you do? Let us know in the comments below!

Feature Image: quotecatalog.com on Flickr

Samantha Dixon ๐Ÿ‡ฆ๐Ÿ‡บ
Sam isnโ€™t great at being Dutch. Originally hailing from Australia, she came to study in the Netherlands without knowing where the country was on a map. She once accidentally ordered the entire ice-cream menu at Smullers. She still canโ€™t jump on the back of a moving bike. But, she remains fascinated by the tiny land of tall people.


Please enter your comment!
Please enter your name here

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Related posts

Latest posts

Snow is on the way to the Netherlands โ€” possibly starting tonight!

Baby itโ€™s cold outside...especially tomorrow morning! โ„๏ธโ„๏ธ At least, thatโ€™s if you believe the latest weather forecast which predicts snowfall starting tonight.  Yep, we hope...

Dutch Quirk #18: refuse to go into debt

Have you ever noticed that almost all Dutch people refuse to go into debt and are terrified of credit cards? And missing a Tikkie...

Dutch government halts plans to introduce 2G measures โ€” for now

Following up on their November announcements, the Dutch government decided not to move forward with the 2G policy for now. Dutch Minister of Health, Hugo...

The latest Dutch news.
In your inbox.