Thousands of suitcases are left behind at Schiphol after malfunction

Could you travel with one set of clothes? Over the weekend at Schiphol, a malfunction with the baggage system has resulted in thousands of suitcases left behind.

The malfunction was resolved within one day but even a few hours of system failure can cause an enormous back log of suitcases that need to be reorganized. While Schiphol is trying to send the suitcases left behind to their rightful owners, it still has to process the regular luggage. A spokesperson for the airport commented “That’s why it is taking a while. But we are already halfway through and we’re trying to send the remaining suitcases to their owners this week.”

Customers teated like cattle?

One man from twitter declared that customers at Schiphol were “treated like cattle” during the ordeal

Malfunctions are inevitable (albeit how frustrating for the passengers) so are tweets like this unreasonable? They do say that expectations are resentments in the making after all..

Shout out to the organised people who carry an extra pair of clothing with them in their hand luggage.


All we want is communication! 

It seems the biggest frustration from customers is the lack of updates from airlines and not knowing what strategy is in place to handle the problem.

Schiphol airport employ extra technicians during the summer months to combat the increased likelihood of technical issues.

Have you ever had your luggage lost? Let us know in the comments below! 

Freya Sawbridge
Freya Sawbridge
Freya was born in Edinburgh but raised in New Zealand (cue every person she meets saying “oh I have always wanted to go there but it’s so far away!”). A restless and curious nature has led her to move countries 5 times in the last 3 years in attempt to find a place she can call home. She contacted DutchReview on a whim and arrived in the Netherlands in summer 2019 to start her internship.

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Related posts

Latest posts

These are the only Dutch cities where room prices are actually going down

While the prices of rooms are increasing almost everywhere in the Netherlands, four Dutch cities are seeing a decrease in the price of rental...

Bus too full? Dutch municipality asks residents (including schoolchildren) to hitchhike instead of using public transport

We’ve all experienced the frustration of waiting for a bus that will never come. Now, imagine how you would feel if your city asked...

Here’s one way to help reduce your plastic consumption in the Netherlands

As of September 2024, only 7% of plastic packaging used in the Netherlands is actually recycled. This means that many of the everyday products...

It's happening

Upcoming events

The latest Dutch news.
In your inbox.