Shopping at Hoogvliet, Dekamarkt, or Nettorama, and you see an error on your bonnetje? You can now get the wrongly priced product or a gift certificate for free, reports RTL Nieuws.
Picture it: you’re cruising in the neighbourhood Dekamarkt, and see 12 eggs for €2.50. Nice!
At the checkout, your bill is a little higher than expected. You blame the inflation.
However, after taking a closer look at the receipt, you find that you were charged €4.50 for the eggs. Helaas pindakaas!
But now, this may work in your favour. If you point out the error to staff, you could receive either a gift certificate or the eggs for free.
Why this change?
At Nettorama and Vomar, the Consumers’ Association found that receipts were incorrect for 13% of the purchases.
Meanwhile, Dirk and Dekamarkt faltered in 11% of all cases.
Hoogvliet performed the worst, where customers paid a higher price at check-out than listed in-store for more than 1 in 5 products.
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Albert Heijn, Jumbo, and Plus are not in the clear either. These giants had previously donated a total of 1.8 million euros to charities due to errors in their receipts.
And the Dutch Consumer’s Association was not impressed.
Either fix the problem, or start being charitable
After reprimanding the regional stores in April, the Consumers’ Association (bless them) carried out another survey in August.
“Because we haven’t seen enough improvement at DekaMarkt, Hoogvliet, and Nettorama, we’ve ordered them to stop making receipt errors and held them liable for the losses consumers are suffering,” Sandra Molenaar, director of the Consumers’ Association, tells RTL Nieuws.
The result? You get your free eggs (or a gift certificate).
The three supermarkets have also agreed to hire “mystery shoppers” to check prices, who will share results with the Consumers’ Association.
With pricing errors happening so often, the price guarantee defends something sacred: a shopper’s love for a good korting.
Will you be double-checking your bonnetje? Share your story in the comments.
