A spokesperson told RTL News, “It took a long time before we could help the passengers. We find that extremely annoying. In the end, the train went further to Rotterdam. We really find it very annoying that it went that way, because this is not the intention.”
All the passengers will be receiving compensation for their train travel that was disrupted because of the three-hour delay on the train. They will all be reimbursed the money for the ticket, including the intercity direct train supplement.
However, any plans that were missed or cancelled as a consequence of this will not be reimbursed. There were people who even missed a concert because of this, and NS responded saying that they would not get their money back.